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Only orders shipped to addresses within the continental United States are eligible for free shipping.
Orders will ship as follows:
When you buy a product from our website, the purchase is made per a shipment contract. Whether we ship the product directly to you, or it is shipped to you by a third party (e.g., a drop shipper), the risk of loss and title for each product purchased from us passes to you once it has been delivered to the carrier (e.g., U.S. Postal Service, FedEx etc.). We are not responsible for items lost during transit.
Personalized Products.There are no refunds. All sales are final. No exceptions.
Shipping Fees. There are no refunds. All sales are final. No exceptions.
Fees Related To Privacy Requests. Any fees charged to process a request made under the California Consumer Privacy Act of 2018, Cal. Civ. Code § 1798.100 to § 1798.199 ("CaCPA"), Connecticut Data Privacy Act, Conn. Pub. Act No. 22-15 (“CTDPA”), Colorado Privacy Act, Colo. Rev. Stat. § 6-1-1301 et seq. (“CoPA”), Utah Consumer Privacy Act, Utah Code § 13-61-101 et seq. (“UCPA”), Virginia Consumer Data Protection Act, Va. Code Ann. §§ 59.1-575 to 59.1-585 (“VCDPA”), Regulation (EU) 2016/679, the European Union’s General Data Protection Regulation (“GDPR”) or Brazil's General Law on Protection of Personal Data, Law No. 13,709/2018 (“LGPD”), whether the processing is voluntary or by legal mandate, are not eligible for a refund.
Please read the rest of this policy to see if an item can be returned to us for a refund, full store credit, or partial store credit.
Before any product can be returned to Strayhorn for a refund, full store credit, or partial store credit, you must request and obtain authorization by contacting Customer Service at 952-522-1100 or info@strayhorn.com.
Products in "merchantable condition" (as defined below) may generally be returned to Strayhorn if the return is made within the timeframes and subject to the terms and conditions described below. For purposes of this policy, “merchantable condition" will be unilaterally determined by Strayhorn based upon its ability to return the item to its inventory for resale in the normal course of its business without special preparation, testing, handling or expense. Returned physical products are subject to a re-stocking fee equivalent to ten (10%) percent of the purchase price.
If Strayhorn does participate in the return process for any product not in "merchantable condition" (as solely determined by Strayhorn), any refund or return credit to the customer will be based upon Strayhorn’s determination and will be subject to a minimum twenty-five (25%) percent handling charge.
Regardless of condition, the following items are ineligible for returns:
Any defective product may be timely returned for partial or full credit. Strayhorn will supply a return label to the customer. There will be no restocking fee applied to an eligible return.
Claims of order shortages (e.g., invoiced but not received), defects, and/or damage must be reported within seven (7) business days of receipt of goods. Pricing and other errors/mistakes must be reported within fourteen (14) business days from the invoice date.
We, our principals, employees, independent contractors, and agents shall not be liable for failure to perform any of our obligations under this policy during any period in which we cannot perform due to fire, earthquake, flood, or other natural disaster, epidemic or pandemic, explosion, casualty, war, terrorism, embargo, riot, civil disturbance, act of public enemy, act of God, or the intervention of any government authority, or similar cause beyond our control.
Any customer agreement between us supersedes this policy to the extent there is any conflict with the terms and conditions of the customer agreement.
This policy is Copyright © 2008-2023 Law Office of Michael E. Young PLLC and licensed for use by Amerifield, LLC at Strayhorn.com. All Rights Reserved. No portion of this policy may be copied or used by anyone other than the licensee without the express written permission of the law firm as copyright owner.
